Returns & Exchange Policy

HANDYST GROUP PTY LTD ABN 81 939 124 109

Handyst Group offers its customers returns and exchanges in accordance with this policy. Handyst Group also complies with the Australian Consumer Law (ACL). The ACL will take precedence if there is any inconsistency between this policy and the requirements of the ACL.

Handyst Group accepts returns or exchanges on any full-price item(s) only.

Requests for returns or exchanges must be made within 14 days of the purchase.

To return or exchange an item, you must contact Handyst Group by email at info@handyst.com.au detailing:

whether you are seeking a return (and therefore a refund) or an exchange;

the reason for returning or exchanging the item(s);

the date of purchase, order number and description of the item(s); and

if an exchange is requested, the details of the item you wish to replace your original item.

The item(s) must be returned in excellent condition, including:

clean and without any wear;

original tags and labels attached; and

hygienic seals intact.

Returns or exchanges will NOT be accepted if the item:

is not in excellent condition in accordance with clause 4;

appears to have been worn, laundered or damaged; or

displays traces of perfume, deodorant or any other scent/marking.

The item(s) must be returned in its original packaging along with any documentation and instructions and enclosing your receipt.

Handyst Group reserves the right to refuse the return or exchange of any item if it deems that any of the requirements of clauses 1 to 6 have not been met.

Shipping costs are non-refundable. Return shipping is to be paid by the customer.

Tailored or customised items cannot be returned or exchanged.

To cancel an order you must contact Handyst Group at info@handystgroup.com.au before the order has been processed for shipping. If the item(s) has already been processed for shipping, you may return the item(s) in accordance with clauses 1 to 6.

Refunds and exchanges are processed when Handyst Group receives the returned item(s).